Return & Refunds

At Kaira Trips, customer satisfaction is important to us. This Return and Refund Policy outlines the conditions under which returns are accepted and refunds are issued.

1. Return Window
   Customers may request a return within 5 days of receiving the product. After this period, we will not accept return or refund requests.

2. Eligibility for Returns
   A return will be accepted only if:

• The product is damaged upon delivery

• The product received is incorrect or not as described

• The item is unused, in its original packaging, and in the same condition as received

3. Non-Returnable Items
   We do not accept returns for:

• Products damaged due to misuse or negligence

• Products returned after the 5-day window

• Customized or personalized travel products

4. Return Process
   To initiate a return, please contact us at [email protected] within 5 days of delivery. Include your order details, reason for return, and any supporting photos if applicable. Our support team will guide you through the process.

5. Refund Process
   Since we operate using Cash on Delivery (COD):

• If the product is returned at the time of delivery (due to damage or wrong item), you will not be charged.

6. Shipping Costs
   Return shipping costs are the responsibility of the customer unless the return is due to our error (e.g., wrong or damaged item).

7. Contact Us
   For any questions or to start a return, please contact:
   ✉ [email protected]